Thank you for shopping at OasisDate.com
Our policy is simple. We want you to be completely happy with your order. If you are not satisfied with your purchase, we can satisfy you via a refund, an online store credit or an exchange for another item equal or lesser value. Any taxes charged will be refunded in accordance with state laws.
Since these are perishable goods you have 7 business days to submit a complaint after receiving your order.
You are responsible for providing accurate shipping information. An Address Correction charge of $15.40 per package up to a maximum of $91.00 per shipment will be assessed to the shipper for an address correction or completion.
If your package is undeliverable and/or requires updating of information, you will be responsible for additional carrier fees when applicable.
If your package is undeliverable and should you decide to cancel your order, all carrier fees will be deducted from the total amount of your refund.
If your package is undeliverable and is brought back to our facility, you have 2 business days to reroute the package, additional fees may apply.
Shipping charges are non-refundable.
To place an order over the phone, track a package, or information about international shipments, please contact us at 1-800-827-8017 Ext #1
Or select the Contact tab in our website.