FAQs

1. When are dates harvested?
We harvest our dates between October through December depending on the variety.

2. Why Dates?
A healthy choice

3. What is the shelf life on dates?
- Ambient 3 months
- Refrigerated 12 months
- Frozen 18 months

4. How many date varieties do you offer?
Our date selection consists of 16 varieties

5. Which two date varieties are the driest?
The Thoory and Kway.

6. Which two date varieties are softest?
The Medjool and Barhi

7. What can I use for cooking or baking? 

- Date Paste
- Date Pieces or Diced Dates
- Pitted dates
- Popular cooking dates: Medjool, Deglet Noor, and Thoory.

8. Are dates raw?
Yes, dates are considered a raw fruit.

9. Why are my dates covered in sugar specs?
 
Sugar within the fruit sometimes migrates through osmosis from inside to the outside causing white specs on the surface. You can easily revert the sugar back by putting the dates in the sun for a bit or placing them in a Ziploc bag with a few drops of water for 30-45 seconds in the microwave to give a steam bath and it will retrograde to a soft date with no sugar specs.

10. Are dates considered part of a Vegan diet?
Yes, they are Vegan and Paleo friendly.

11. Are Oasis Dates Kosher Certified?
Yes, they are Kosher certified by the U.S. Kosher Supervision.

12. Do you offer international shipping?
Yes, please contact customer service representative for details.

13. How do I make changes to my order?
See our Perishable Item Returns Policy or contact customer service for assistance.

14. Do you offer wholesale items and pricing?

Yes, please visit www.woodspurfarms.com

15. What is your Return Policy?

PERISHABLE ITEM RETURN POLICY

Oasis Date Gardens is devoted to assisting our customers. Our goal is to provide top quality fruit that is carefully graded, packed and inspected by our Production and Quality Control team. Although we strive to provide our customers with exceptional products, we understand there may be issues and concerns given the nature of the Organic fruit.

If you experience a quality issue please contact us within 48 hours after receiving your order. Due to strictly enforced food safety requirements, we are not able to have fruit returned after the package has been opened. Please do not send us a return without confirmation of approval.
Please note: Returns may be subject to a restocking fee.

TO FILE A COMPLAINT
Submit your complaint via Email to cs@oasisdategardens.com and provide us with:

- contact information

- order number 

- pictures of the product and quality

 Our team will carefully review your information and if you are eligible for a refund, replacement, online store credit or an exchange of another item of equal or lesser value we will respond within 1-5 business days. Oasis Date Gardens does not refund based on taste or expectations of grading. 

Please note: Any taxes charged will be refunded in accordance with state laws.

Fees:

  • Orders are subject to a PayPal / Credit Card refund fee upon order cancellation, this refund will be deducted from your total refund amount. 
  • Shipping charges are non-refundable.

Complaints submitted after 48 hours upon delivery will not be eligible for review or refund.

 FOOD SAFETY AWARENESS

Pit fragments and calyx may occur in Date products.

Produced in a facility that processes Nuts, Tree Nuts and Coconut.

 

16. How do I redeem a coupon code?

Enter your coupon code or promo code in the white box under "Coupon Code"
Please Note: Some codes cannot be combined with others.

Coupon Codes

 

17. Where else can I find your company ads, promos or coupons?

Find us on:
Instagram: Oasis.Date.Gardens 
Facebook: Oasis Date Gardens
Twitter: @OasisDateGarden

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